All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with the tracking number.
Shipping Rates
At this time, we do not ship to Afghanistan, Argentina, Bahamas, Barbados, Belarus, Belize, Bolivia, Brazil, Burundi, Cayman Islands, Central African Republic, Chile. Columbia, Comoros, Congo (Brazzaville), Congo (Kinshasa), Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Eritrea, Falklands Islands, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Iran, Jamaica, Lebanon, Lesotho, Libya, Mali, Mexico, Myanmar, Nicaragua, North Korea, Panama, Papua New Guinea, Paraguay, Peru, Russia, Somalia, South Sudan, Spain, Surname, Syria, Turkey, Turkmenistan, Turks and Caicos Islands, Ukraine, Uruguay, Venezuela, Virgin Islands (US), Yemen, Zimbabwe. All prices are in US Dollars.
| Australia | 1 to 4 business days | $8.60 USD | $12.98 AUD |
| New Zealand | 5 to 19 business days | $29.98 USD | $49.98 NZD |
| Asia Pacific | 1 to 8 business days | $29.98 USD | $29.98 USD |
| North America | 3 to 10 business days | $29.98 USD | $29.98 USD |
| South & C America | 5 to 25 business days | $49.98 USD | $49.98 USD |
| UK & N Ireland | 4 to 10 business days | $29.98 USD | £25.98 GBP |
| Europe | 5 to 25 business days | $29.98 USD | €28.98 EUR |
| Africa | 5 to 25 business days | $49.98 USD | $49.98 USD |
How Do I Check the Status of my Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of the estimated delivery time, please contact us at info[at]ungex.com.au with your name and order number, and we will look into it for you. You can also contact the carrier directly and quote your tracking number, in most cases this will expedite the process.
Your order can be tracked: here.
Shipping to P.O. Boxes
We cannot ship to PO Boxes outside of Australia, if this is an issue please contact us at info[at]ungex[dot]com[dot]au and we will endeavour to find a solution that will work.
Refunds, Returns, and Exchanges
We accept returns up to 90 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return and a 20% restocking fee.
Find our full refund policy here.
In the event that your order arrives damaged in any way, please email us as soon as possible at info[at]ungex.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at info[at]ungex[dot]com[dot]au
